* The Studio is on holiday till the 15th of January *
You can still place your orders during this period and we will process your order 16th January!

Terms & Conditions

Shipping

What does shipping cost?

The Netherlands
Sending your parcel within The Netherlands will cost €4.00 and will be shipped by Myparcel/post NL.

Belgium & Germany
Sending your parcel within Belgium & Germany will cost €9.00 and will be shipped by Myparcel/post NL.

Europe
Within the European Union it will cost €11,00 up to €24,00 depending on which area it needs to be shipped to.

Worldwide
The price of shipping your item outside Europe is €25,00.

Shipment tracking
Within The Netherlands we work with Myparcel/postNL. You receive a track-and-trace code through us. Orders for Europe and Worldwide will also receive a track-and-trace code once your order is shipped, from the third party that’s shipping your items. In each case, it allows you to easily track your order.

Delivery Without Track & Trace outside The netherlands
Would you like to have a delivery without Track & Trace thats possible and will cost €6,00. You will receive your order in a briefcase box or envelope. Because we cannot track your order we can’t give you a delivery time. The package is insured and can take 1 to 8 weeks depending on the location. We are not responsible for any delayed delivery.

Delivery Time

When you can expect your order to arrive?

Processing time
It takes only 1-3 business days (after payment) to process your order.

Delivery time
Orders within The Netherlands will be shipped within 1-3 business days after processing. Orders for Europe will take approximately 3-5 business days, worldwide the exact time between us sending the package out and its arrival, depends on the destination. With our track and trace codes, we’ll keep you in the loop. In case of deviating delivery time, you will be informed about this in advance.

Returns

We always strive for sustainable jewelry that you can enjoy for a long time. We want you to be 100% satisfied with your STOOK jewelry. Therefore, once you have received your order, check the quality of the jewelry. If your Item is damaged, we will gladly replace the jewelry or refund your money. Please do this in within 7 days after receipt.

Are you not satisfied with your STOOK jewelry for whateever reason? Too bad! But of course you can return it!
Please return your product within 14 days after receipt.

What to do:

1. Send an e-mail with your return request, the order number and the invoice number to Sales@stook-jewelry.com
2. Next, download and print the official returns form > Link < Complete and sign this form and send it back with the returned goods.
3. Send the article back. The article must be returned unused and undamaged. Package the article appropriately and return to the address below:

STOOK porcelain jewerly
Willem Buytewechstraat 209B
3024 XJ Rotterdam
The Netherlands

Please ensure that the postage paid to return the item is adequate. If the returned parcel is sent with Track & Trace, then keep your proof of postage in a safe place. We cannot accept returns that are not (adequately) paid for, nor will these be credited. Risk lies with the person returning the article.

The costs
On receipt of your parcel, we will ensure that the purchase amount is transferred to your bank account as soon as possible. Costs for returning goods are payable by the client, but we will cover the postage costs for the original shipment.

 

Availability

There are several options in terms of our availability. What do all terms imply?

In stock: this piece can be purchased right away.
Sold out: the product is no longer available.
Made to order: the requested piece is out of stock at the moment. Through the made to order option you can still place your order. We’ll start making your trophy as soon as we receive the order. This means that you have to wait a little longer for your piece, with a maximum of six weeks.

Size Guide

Some products are available in different sizes. Since all products are handmade, there may be small size differences. Please contact us for for specific questions about the size of a product.

Ring Mat/Marble/Flower

Small / S > 15/16 mm diameter
Medium / M > 17/18 mm diameter
Large / L > 19/20 mm diameter
Extra Large / XL 21/22 diamater

Necklace length

short > …. cm
Medium > ….. cm
Long > …..cm
Extra long > ….cm

 

CARING FOR YOUR PRODUCT

All products are entirely or largely made of porcelain.
 You must wear this material with love and handle it with care. All STOOK jewelry are handmade! Because of that, the same products can be slightly different in color or shape.
 Try to avoid bumping and falling, this can cause minor damage or can break the product.
 The material is water resistant but we advise you to not wear it during swimming or showering.

Unglazed Jewelry
Some of our products are partially or completely unglazed. These items are more susceptible to getting dirty than the glazed items. But most of the time you can easily clean them. If your jewelry is dirty you can clean the unglazed parts with a nail brush, toothbrush or with very fine sandpaper carefully sanding the product. The color of the unglazed item can become darker over time and by wearing you will slowly polish the product making it feel softer

Gilded products
Gilded means: a thin layer of gold that covers the porcelain. You can enjoy your item much longer if you handle it with care. 
Try to avoid moist rooms, take it off before showering or swimming, try not to spray perfume on it and avoid to place the item in direct sunlight for a longer time.

If you have any questions about keeping your products beautiful, please do not hesitate to contact us!